FILIPINOS still decide upon face-to-face transactions over on-line banking in spite of the strong penetration of cell technology within the Philippines, a regional survey with the aid of statistics era firm Unisys has discovered.
The survey consequences got here amid developing challenge over cybercrimes, as well as technical glitches that lately hounded some banks.
Unisys Financial Services Solutions director Ian Selbie solutions questions all through a pressconference talks on Unisys research reveals Filipino customers opt to financial institution at branches as opposed to on-line but show robust readiness for mobile chanels. PHOTO BY BOB DUNGO JR.
Unisys stated that among Asia-Pacific survey respondents, Filipino clients have been maximum likely to make transactions in a bank branch, whilst 54 percentage of them said they have been aggravated by means of long financial institution queues.
Also, 51 percent of Filipino clients felt secure however pissed off whilst their credit playing cards had been frozen because of suspected fraud, 30 percentage felt safer, and 5 percent felt annoyed.
The survey had 1000 Asia-Pacific respondents aged 18 years antique and above.
Unisys stated banks should enhance virtual era with the aid of being attentive to customers’ banking reviews.
“Maybe banks want to do something about the ones queues. That way better queue management strategies,” stated Ian Selbie, Unisys Asia-Pacific monetary offerings answers director, in a presentation.
The survey consequences got here amid developing challenge over cybercrimes, as well as technical glitches that lately hounded some banks.
Unisys Financial Services Solutions director Ian Selbie solutions questions all through a pressconference talks on Unisys research reveals Filipino customers opt to financial institution at branches as opposed to on-line but show robust readiness for mobile chanels. PHOTO BY BOB DUNGO JR.
Unisys stated that among Asia-Pacific survey respondents, Filipino clients have been maximum likely to make transactions in a bank branch, whilst 54 percentage of them said they have been aggravated by means of long financial institution queues.
Also, 51 percent of Filipino clients felt secure however pissed off whilst their credit playing cards had been frozen because of suspected fraud, 30 percentage felt safer, and 5 percent felt annoyed.
The survey had 1000 Asia-Pacific respondents aged 18 years antique and above.
Unisys stated banks should enhance virtual era with the aid of being attentive to customers’ banking reviews.
“Maybe banks want to do something about the ones queues. That way better queue management strategies,” stated Ian Selbie, Unisys Asia-Pacific monetary offerings answers director, in a presentation.
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